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Account & billing
Questions about sign-in, subscriptions, invoices or access.
Include your account email
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Tools & technical issues
Tell us which tool or object you were working with.
Screenshots help us diagnose faster
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Response time
We review every request and prioritise account and service issues.
Usually within 1 business day
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Contact form
Give us enough context to reproduce the issue or understand what you need.
Before you write
Account or billing
Include the email used for your Identoryx account and, where relevant, the plan or invoice reference.
Tool or object question
Tell us the tool name, object reference or QR identity and what you were trying to do.
Technical issue
Include the steps to reproduce it, browser/device, and a screenshot if possible.
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Your dashboard gives us the best context for saved objects, subscriptions and tool access.